Last updated: September 16, 2026

Our Return Window

You may return most items within 30 calendar days of delivery. The count begins on the date the carrier marks your package as delivered. Returns initiated after the 30-day window cannot be accepted. This 30-day window applies to all products unless a specific product page states otherwise.

Return Eligibility

To qualify for a return, your item must be unused, in the same condition in which you received it, and returned in its original packaging with all included accessories, manuals, and components. Items showing signs of use, installation, or damage caused after delivery do not qualify. If the item is defective or arrived damaged, please see the section below on defective items — those returns follow a different process and are always eligible within the 30-day window.

Return Shipping Cost

Return shipping is free for all eligible returns, including both customer-remorse returns and defective-item returns. There is no restocking fee, no re-shelving fee, and no restocking charge of any kind. We provide a prepaid return label. The cost of return shipping is covered entirely by Seventhavenuelink.

How to Initiate a Return

  1. Email us at info@seventhavenuelink.com with your order number and the reason for your return. Please include photographs if the item is defective or damaged.
  2. We will review your request and respond within 1 business day with a prepaid return label and instructions.
  3. Pack the item securely in its original packaging. Attach the prepaid label to the outside of the package.
  4. Drop the package at the carrier location indicated on the label. Retain the drop-off receipt until your refund is processed.
  5. Once we receive the returned item and confirm it meets the eligibility conditions above, we process your refund.

If you prefer to use a carrier of your own choosing, you may do so at your own expense, but we recommend using the prepaid label to avoid transit issues.

Refund Processing

After we receive your returned item, we inspect it to confirm it meets the eligibility conditions. This inspection takes 1–2 business days. Once approved, we issue the refund to your original payment method. The refund amount will be processed by us within 1–2 business days of inspection. Your bank or payment provider may then take an additional 7–10 business days to post the credit to your account. This 7–10 day period is controlled by your financial institution and is outside our control; we cannot expedite it.

Defective or Damaged Items

If your item arrives defective, damaged, or not as described, the return is treated as a defective return, not a remorse return. In this case:

  • Return shipping is free, exactly as with remorse returns.
  • You are not required to pay any fee.
  • You may choose either a full refund or a replacement of the same item, subject to availability.

To initiate a defective return, contact us within 48 hours of delivery at info@seventhavenuelink.com with your order number and photographs of the defect or damage. We will arrange the return and, if you choose a replacement, ship the replacement at no additional cost.

Customer-Remorse Returns

If you changed your mind, ordered the wrong item, or no longer want the product, the return is treated as a remorse return. Remorse returns are still free of return shipping charges and restocking fees under this policy. The only difference is that remorse returns do not qualify for a replacement — they result in a refund only. You may place a new order at any time for a different item.

Exchanges

We do not process direct exchanges. If you need a different item, size, or color, the fastest route is to return the original item following the steps above and place a new order for the item you want. This ensures your new order enters processing immediately rather than waiting for the returned item to arrive and be inspected. If you are returning a defective item and prefer a replacement of the same product, that is handled as a replacement, not an exchange — contact us and we will ship the replacement once the return is initiated.

Return Address

All returns must be sent to the following address:

Seventhavenuelink
4001 Xenia Ave N
Robbinsdale, MN 55422
United States

Please do not ship returns to any other address. Packages sent to an incorrect address may be refused or lost, and we cannot process a refund for a return we do not receive.

Non-Returnable Items

The following categories are not eligible for return: items marked as final sale on the product page, personalized or custom-made items, and any product that has been used, washed, altered, or damaged after delivery. If you are unsure whether your item qualifies, email us before returning it and we will confirm eligibility.

Contact for Returns

For any return-related question, reach us at info@seventhavenuelink.com or call +1 612-615-2164 during our service hours: Monday–Friday, 9:00 AM–6:00 PM CT. We respond to all return inquiries within 1 business day.